Terms and conditions of purchase and delivery

Here you can find information on VAT, warranty, delivery, payment, returns and complaints.

Value added tax

All prices are exclusive of VAT. 25% VAT (only in Sweden) will be added to all prices.

Warranty and guarantee

Goods are guaranteed according to the terms and conditions of the respective manufacturer. Some consumable parts and accessories may have a shorter warranty period than 12 months. Barcode Center does not provide any additional warranties beyond those stated by the manufacturer.

Delivery terms

Normal delivery time is approximately 1-3 working days for products that are in stock. For other products, delivery normally takes place within 1-3 weeks after ordering.

We take no financial responsibility for any delays caused by the carrier.

If damage to the package is discovered during delivery, this must be reported immediately to the carrier and a damage report drawn up. Do not accept a damaged package.

If the damage is discovered after receipt, the carrier must be contacted immediately.

Uncollected shipments (approximately 14 days) will be charged SEK 350 for handling.

Shipping cost is charged according to actual weight. Many products are delivered free of charge within Sweden. Half pallets and larger deliveries are priced separately depending on destination.

Right of withdrawal - Complaints - Service - Return

For service or repair, contact the Barcode Center via support@streckkodscenter.se. A completed RMA form must be attached.

The form can be found under the Customer Service tab on our website.

The product must be returned in its original packaging. Returns are made at the customer's expense and risk. Warranty is only valid after the inspection has been completed.

DOA (Dead on Arrival): Products that do not work when unpacked must be reported immediately and returned complete with all accessories.

Repurchase

When returning a correctly delivered and faultless product, 90% of the invoice value will be credited:

• The return is made within 14 days of the invoice date
• The product is in its original packaging
• Neither the product nor the packaging is damaged
• The product is unused
• The customer is responsible for return shipping

We comply with the Distance Contracts Act. You have the right to return faultless goods within 14 days (does not apply to specially ordered products).

All products are covered by a minimum 1-year warranty. Wear and tear damage is not covered. Return shipping is paid by the customer.

For refunds, bank transfer, plusgiro or account number must be given.

Payment options

Klarna

Klarna displays available payment options after identification and credit assessment. Options may include invoice, card payment or direct bank payment.

Invoice

Payment terms are 30 days. Credit check is carried out. In case of late payment, penalty interest of 2% per month and reminder fee will be charged. The customer must be over 18 years old.

Advance payment

Payment is made via bank transfer. Instructions are shown after the order has been placed. Delivery time may be slightly longer.

Minimum orders

Minimum order is 900 SEK excluding VAT.

Personal data is handled

Personal data is handled in accordance with current data protection legislation.

Disputes

Disputes are primarily resolved through our customer service. We follow the recommendations of the General Complaints Board (ARN) and, if necessary, refer to the EU dispute resolution platform: ec.europa.eu/consumers/odr/